Mail Order
Shipping & Handling
We try to keep as
many products as possible in stock. Due to a heavy
demand for a particular product, we might not have it in
stock. This will result in a slightly longer total
shipping time. We will notify you by email if any of
your products are on "back order".
Processing & Shipments
Orders placed before 2:00pm PST will be
processed and shipped within 72 hours or the next
business day. Orders placed on Saturday or Sunday will
be processed Monday morning and shipped within 72 hours.
If the ordered product is out of stock, you will be
notified via e-mail and the item will be shipped upon
arrival.
Notifications & E-mails
After your initial online order,
you may view your order when logged in your account by
clicking on the "View my Orders" button. You will also
see that an order number is assigned to your order which
you can use as a reference should you need to call our
Resource Centre with any questions or concerns.
You
will receive a second e-mail once your items have been
shipped. This e-mail will itemize all products shipped,
the date which these items were processed, the price of
the items and the method in which the products were
shipped. The e-mail will indicate if any items you
ordered were not in stock or back ordered. Those items
will be sent as soon as we receive the new shipment.
Shipping
Methods
Spirit Word Resource sends orders
via DHL. The shipping for each order is dependent upon
customer location & destination as well as the total
weight of product(s) ordered. Orders within the
boundaries of South Africa may be posted using our
domestic posting services. You may choose this option
when you are registering your account, or you may change
this within your profile once you have registered.
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How we protect
your privacy
We use security measures to
protect against the loss, misuse and alteration of data
used by our system.
Sharing
and Usage
We will never share, sell, or
rent individual personal information with anyone.
Information submitted to us is only available to
employees managing this information for purposes of
contacting you or sending you e-mails based on your
request for information and to contracted service
providers for purposes of providing services relating to
our communications.
Privacy
Principles
Because your trust and
confidence is important to us, Spirit Word Resource
conducts its "Online Shop " business under the following
privacy principles:
Principle 1 - Collection of Personal
Information
Spirit Word Resource does
collect personal information such as names, phone
numbers, addresses or e-mail addresses from customers to
our Online Shop for communication & delivering
purposes only.
Principle 2 -
No Combination of Browsing and Web Traffic Information
with Personal Information
We do not
combine traffic analysis information with personal
information such as name, age, phone number or mailing
address.
Principle 3 - No
Aggregation of Individual Visitor Traffic
Patterns across Multiple Sites
Spirit
Word Resource does not collect individual profile
information for visitors across multiple sites and does
not aggregate information from any other sources about
browsing patterns of individual visitors across multiple
sites.
Principle 4 -
Collection of Non-Personally Identifiable Information
Spirit Word Resource collects anonymous
visitor information like IP addresses, browser types
(such as Internet Explorer or Netscape), referring
pages, pages visited and time spent on the web site.
Spirit Word Resource collects this non-personally
identifiable information for the following
purposes:
(1) to provide anonymous statistical
analysis of web page traffic patterns for our web site;
(2) to administer our web site and servers,
(3)
to allow for auditing of our services by third parties,
and
(4) to improve our services.
Principle 5 - Anonymous Use of
Cookies
It is Spirit Word Resource'
policy to use cookies only for more accurate anonymous
traffic analysis such as tracking the time/date of the
visit, the page viewed, the referrer, etc. The cookie
information does not include personal data such as name,
age, phone number, e-mail address or mailing address. In
addition, Spirit Word Ministries does not link cookies
to personal data such as name, age, phone number, e-mail
address or mailing address. As we do not build a
database of individual visitors, the data that we do
collect is never stored in any individual user profile.
Most browsers are initially set up to accept cookies. If
you would prefer, you can set your browser to reject
cookies.
Principle 6 - No
Individual Profiling
Spirit Word Resource
does not create individual profiles of visitors. Unlike
other tracking services we do not have a database of
individual profiles of each visitor. Spirit Word
Resource collects data in aggregate form and data is not
recorded or stored about individual visitors.
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Refund Policy
- If Spirit Word Resource
supplies the wrong product or if the product is in any
way damaged or faulty as a result of a manufacturing
defect, Spirit Word Resource will exchange it for the
correct one within 7 days of receipt by the customer;
- Spirit Word Resource will make
a reasonable effort to exchange the product, but if
replacement is not possible, Spirit Word Resource will
refund the purchase price including delivery cost.
Please note: goods are not guaranteed
against faults resulting from normal wear and tear;
- Note that once opened, the
following types of goods will not be accepted for a
refund and will only be replaced with another copy of
the same product: CDs, Videos, DVDs or computer
software;
- The Refund Policy set
forth in point 3 above will not apply if the product
shows evidence of impact, sand, liquid or
moisture damage, dropping, mishandling, tampering,
routine cleaning or normal cosmetic and mechanical
wear and tear.
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Security Policy
- Any person that delivers or
attempts to deliver ay damaging code to this web site
or attempts to gain unauthorized access to any page on
this web site shall be prosecuted and civil damages
shall be claimed in the event that Spirit Word
Resource suffers any damage or loss;
- All credit card transactions
are Secure Socket Layers encrypted. These transactions
are also done by Virtual Card Services (VCS). To view
VCS' privacy statement go to http://www.vcs.co.za/policies/privacy_policy.asp.
- Spirit Word Resource do not
store any credit card information, thus you are
requested not to send this information to us. Only
enter your credit card details once you are directed
to VCS's secure site.
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For More
Information
If you have any questions or
comments about this policy, our services, or your
experience with Spirit Word Ministries, you can contact
us at:
Spirit Word Resource
Att: Web Support
Department
e-mail: administrator@spiritword.org.za
or
orders@spiritword.org.za
Tel:
+27 (0)18 484 4351/6940
Fax: +27 (0)18 484
3482/5423
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